Arbitration Program : Arbitration programs or clauses exist in almost all types of agreements, varying from trading clauses to employment agreements. This process is utilized by companies, to settle disputes with their consumers lawfully.
Types of Arbitration Program
There are 2 basic types of arbitration programs that an owner must know about:
- The first type refers to entitlements for damage and loss of articles/products during their shipment.
- The second type of this program refers to disputes regarding extra charges. These charges are usually applied by movers, to the shippers and can cause different disputes.
There are several reasons for an argument or dispute to occur between a shipper and the moving company. The underlying causes can be huge or extremely tiny. However, the most common reasons for a dispute are damaged goods, missing goods or excessive charges that weren’t discussed earlier with the consumer but were charged later on.
Most important thing to consider about an arbitration program is that there is no court involved in it. It is very easy to manage and is completely unbiased.
Options to Resolve an Arbitration Issue?
There are different options available for a shipper and consumer, to resolve a dispute with the moving company. The best way to resolve the dispute is to hold a direct discussion meeting with the customer service department of the moving company that you have an issue with.
In an arbitration program hearing, either there is a single arbiter or a group of 3 arbiters are functional. The disputing parties sit together with the arbiter and deeply discuss the issue to come to a logical, final verdict. Rather than heading out to the court, the arbitration process uses a completely different concept to work on resolving the dilemma.
Choosing the right Arbitrator:
There are several arbitration clauses that demand the disputes to be arbitrated through an association or a complete group. On the contrary, there are other agreements that rely upon a single arbitrator too.
- Independent Arbitrators:
There are several independent arbitrators accessible online these days. You can do complete research on them online and gather information about their fees and other philosophies too. It is best to research for an arbitrator, by mentioning your specific location.
- Arbitration Agencies:
There are several agencies or associations that are designated for resolving disputes amongst the moving companies. JAMS and American Arbitration Association are some of the most well-reputed agencies of all times. The arbitrators on these agencies are highly professional and some of them are practicing attorneys too. You can research about their fees and other philosophies on their official websites as well.
Should I have an arbitration program?
This is one of the most concerning queries from a moving company. Thus, we have answered it here for you.
Every moving organization that transports cargo and other shipments from one state to another, must have an arbitration program. When the third party makes a claim against the moving company, the arbitrator is responsible for reviewing the claim. The program is used to solve any disputes related to damage and loss claims or the charges that are billed, in addition to the ones that were discussed before.
Benefits of Arbitration:
There are several advantages that come along with an arbitration program. As a beginner in the transport world, you might not understand the importance of arbitration. But learn from the professionals and they will state its usefulness.
- An arbitration program helps in avoiding hostility. It is a very peaceful medium to resolve disputes and thus, it doesn’t let angst build between the two parties.
- Another perk of arbitration is that it is extremely affordable or at least it is way cheaper than litigation. Although arbitration is getting costly, but it is still better when compared.
- Arbitration is also quite flexible. One can schedule the hearing according to their ease and comfort and at any time that they deem fit.
- The rules and regulations of an arbitration are very straightforward. There aren’t any complications and thus, it is the best way to resolve all issues.
To conclude it, these are some of the basics that every owner of a moving company must know about arbitration. It allows them to use it for their benefit, in all the right ways.